Política de envío

Shipping Policy

Last updated: March 28, 2026

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.

Please note:

  • Orders are not processed on weekends or holidays
  • During high-demand periods, processing times may be slightly extended

2. Production Time (Personalized Products)

As our products are custom-made and personalized, additional time is required:

  • Production time: 2–5 business days

👉 This includes:

  • Custom engraving
  • Quality checks
  • Packaging

3. Shipping Time

Estimated delivery times:

  • United States: 5–10 business days
  • United Kingdom: 5–10 business days
  • Europe: 6–12 business days
  • Rest of the World: 7–15 business days

👉 Please note:
Delivery times are estimates and may vary depending on:

  • Shipping carrier delays
  • Customs processing
  • Weather or external factors

4. Shipping Costs

  • Standard shipping: $9.95
  • Shipping fees are displayed at checkout

👉 Promotional offers (if applicable) may include:

  • Free shipping on selected orders

5. Order Tracking

Once your order has been shipped:

  • You will receive a confirmation email
  • A tracking number will be provided

👉 Please allow 1–3 days for tracking updates to appear.

6. Delays and Liability

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Incorrect shipping information provided by the customer

👉 However, we will do our best to assist you in resolving any issue.

7. Customs, Duties, and Taxes

For international orders:

  • Customs fees, duties, or taxes may apply
  • These charges are the responsibility of the customer

👉 We are not responsible for delays caused by customs.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Additional shipping fees may apply for reshipment

9. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please contact the shipping carrier first
  • Then contact us for assistance

👉 We are not responsible for:

  • Lost or stolen packages after delivery confirmation

10. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the damage

👉 We will evaluate the case and offer a replacement or refund if applicable.

11. Split Shipments

In some cases, orders may be shipped in multiple packages.

This may occur due to:

  • Product availability
  • Logistics optimization

12. Contact Information

If you have any questions regarding shipping, please contact us:

📧 customerservice.luvora@gmail.com