Política de privacidad

Privacy Policy

Last updated: March 28, 2026

1. Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website (the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Policy.

2. Personal Information We Collect

We may collect the following categories of personal information:

a) Information you provide directly

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Custom personalization data (e.g., names, dates, or text submitted for engraving)

b) Automatically collected information

  • IP address
  • Device and browser type
  • Pages visited and time spent on the website
  • Interaction data (clicks, cart activity, purchases)

c) Transaction information

  • Products viewed, added to cart, or purchased
  • Order history
  • Returns, exchanges, and cancellations

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To provide product customization services
  • To communicate with you regarding orders or support requests
  • To improve website performance and user experience
  • To prevent fraud and ensure security
  • To comply with legal obligations
  • To send marketing communications (only where permitted or with your consent)

4. Legal Basis for Processing (EEA & UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on:

  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • Your consent (where required)

5. Sharing of Personal Information

We may share your information with:

  • Shopify, our e-commerce platform provider
  • Payment processors (e.g., credit card providers)
  • Shipping and logistics partners
  • Marketing and analytics providers
  • Legal authorities when required by law

All third parties are required to handle your data in compliance with applicable privacy laws.

6. International Data Transfers

Your information may be transferred and processed outside your country of residence.

Where required, we implement appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Equivalent legal mechanisms

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 customerservice.luvora@gmail.com

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and user behavior
  • Deliver personalized advertising

You can manage cookie preferences through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is 100% secure, and we cannot guarantee absolute security.

11. Personalized Products Disclaimer

If you submit custom text or personal data for product personalization:

  • You are responsible for ensuring its accuracy
  • We are not liable for errors provided by the customer
  • Personalized content is used solely to fulfill your order

12. Children’s Privacy

Our Services are not intended for individuals under the age required by applicable law.

We do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for their privacy practices.

14. Complaints

If you believe your data rights have been violated, you have the right to:

  • Contact us directly
  • File a complaint with your local data protection authority

15. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with an updated revision date.

16. Contact Information

If you have any questions or requests regarding this Privacy Policy, contact us at:

📧 customerservice.luvora@gmail.com
📍 Suipacha 287, Tandil, Buenos Aires, Argentina